Effective Date: 5 May 2025

At Zetrox Books, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or use our website (the “Platform”).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, shipping/billing address, and payment details.
  • Account & Transactional Data: Order history, wishlist, reviews, support requests.
  • Technical & Usage Data: IP address, browser type, device info, pages visited, location data (with permission).
  • Cookies & Tracking: To enhance user experience and analyze traffic.

2. How We Use Your Information

  • To process and fulfill orders
  • To provide customer support
  • To personalize your experience
  • To improve our Platform
  • To send updates or marketing emails (you may opt-out)
  • To detect and prevent fraud
  • To comply with legal requirements

3. Sharing Your Information

We do not sell your data. We may share it with:

  • Trusted third-party services (e.g., delivery partners, payment processors)
  • Law enforcement when legally required
  • Business partners or affiliates (with consent or anonymized data)
  • In case of a merger or acquisition

4. Data Storage and Security

We use industry-standard security (e.g., SSL encryption). However, no method is 100% secure. Please safeguard your login credentials.

5. Your Rights

You may have rights to:

  • Access or correct personal data
  • Delete your account or request data erasure
  • Withdraw consent
  • Opt-out of marketing messages

6. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

7. Cross-Border Data Transfer

If accessing from outside India, you consent to your data being processed in India or other jurisdictions where our services operate.

8. Changes to This Policy

We may update this policy. Continued use of our services means you accept the updated policy. The latest version will always be on this page.

9. Contact Us

If you have questions or concerns, please contact us:

Email: operations@zetrox-books.com
Phone: +91 770 858 76 76
Address:
NO.9/394/1F, Periyar Nagar,
Mettunasuvampalayam, Elavamalai,
Erode – 638316, Tamil Nadu, India